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Terms Conditions That Cover Your Account

These Terms & Conditions set out how your duit11 account works — what you agree to when you register, how deposits via DANA, OVO, and GoPay are handled, and what rules apply to your activity on the platform.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia region rulesSubject to local lawReviewed terms only

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What These Terms Actually Cover

duit11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on duit11, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. The terms govern account registration and identity verification, how deposits processed through DANA, OVO, and GoPay are accepted and recorded, and what conditions apply

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to any withdrawals you request. We may update these terms at any time; continued use of the account after an update means you accept the revised version. Where a conflict arises between these terms and a specific promotion or payment instruction, these Terms & Conditions take
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precedence. Availability of the platform and all account services depends on applicable local law and the eligible regions we serve — if local law in your area does not permit access, these terms do not extend any right to use the platform. Each account is personal
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and non-transferable. Sharing account credentials or operating on behalf of another person is a breach of these terms and may result in account suspension. We reserve the right to request additional identity documents at any stage to comply with our internal verification process. Any account activity
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that appears to manipulate payment flows or circumvent platform rules will be reviewed, and access may be restricted pending that review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security and Terms Compliance

We apply consistent internal standards across account management, payment handling, and data retention. These practices sit underneath the Terms & Conditions and are how we carry them out day to day. Players in Jakarta and Surabaya, like all account holders, are subject to the same verification and account-security requirements regardless of which wallet they use.

Identity Verification

Account identity is confirmed at registration and may be re-checked before a withdrawal is processed. We do this to protect your account from unauthorised access and to keep transactions accurate.

Wallet Transaction Records

Every deposit and withdrawal via DANA, OVO, or GoPay is logged against your account. If a payment discrepancy occurs, that record is the reference point for any correction.

Data Retention

Account data is retained for as long as your account remains active and for a period after closure as required by our internal policy. You can request information on what we hold by contacting support.

Terms Update Process

When these Terms & Conditions change, we notify active account holders through the contact detail on file. The updated version takes effect from the date shown at the top of this page.

TERMS CONTACT

How to Reach Us About These Terms

If something in these Terms & Conditions is unclear, or you believe your account has been actioned in a way that contradicts what is written here, contact our support team directly. We handle terms-related queries through the channels below. For wallet-specific questions — such as a DANA or OVO deposit that was deducted but not credited to your account — raise the issue through live chat so we can pull the transaction record.

Team online

Live Chat

Reach the support team directly through the live chat window in your account dashboard. For terms disputes, include your account ID and the transaction reference.

Email Support

Send a written query to our support email if you need a documented response about a specific clause or an account decision made under these terms.

Help Centre

Our help centre carries a dedicated section on account rules. You can check common terms questions there before opening a ticket to save time.

Common Questions About Our Terms

These are the questions we receive most often about how our Terms & Conditions apply to specific account situations, payment steps, and eligibility rules.

Yes. All payment methods accepted on duit11, including DANA, OVO, and GoPay, are subject to these terms. Each deposit is processed under the conditions set out here.

Contact support through live chat or email with your account ID and the relevant transaction reference. We will review the decision against the terms and respond in writing.

Account access depends on local law and is available only in eligible regions. If access is restricted in your area, these terms do not create a right to use the platform.

We notify active account holders when terms change, using the contact detail registered to the account. The effective date of the current version is shown at the top of this page.

Yes. Submit a data request through our support email and include your account ID. We will confirm what information is held and how long it is retained under our standard policy.

Sharing your login credentials, operating an account on behalf of another person, or attempting to manipulate payment flows are all breaches. Any such activity may result in account suspension pending review.

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