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How duit11 Handles Your Personal Information

This policy sets out exactly what data we collect when you open an account, fund it via DANA, OVO, or GoPay, and use our lobby — and what we do with it.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access or deleteNo data sold to third partiesClear retention limits
duit11 How duit11 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply encryption across account login, payment flows, and stored personal records. Cookies on our platform serve session management and fraud detection — you can adjust non-essential cookie preferences through your browser settings without losing account access. Data tied to your account is retained for as long as your account remains active and for the period required by any applicable legal obligation in eligible regions. Once you request deletion and we verify your identity, personal records not subject to a legal hold are removed from active systems within the timeframe we confirm at the point of request.

Encryption on All Account Actions

Login, deposit confirmation via GoPay, and withdrawal requests are all handled over encrypted connections. Your account credentials are never transmitted in plain text.

Cookie Use Explained

We use session cookies to keep you logged in and functional cookies to track your wallet selection — DANA, OVO, or GoPay — across a session. No third-party ad cookies are placed without consent.

Data Retention Policy

Account and transaction records are kept while your account is active and for any period required by law in your eligible region. We do not hold data longer than necessary.

Your Right to Request Changes

You can ask us to correct inaccurate data, export your account record, or delete your profile. We verify your identity before acting on any such request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold, ask for a correction, or request deletion of your account data, reach out through any of the channels below. We aim to acknowledge privacy requests within two business days. For wallet-linked queries — such as a transaction reference attached to your DANA or OVO account — have your transaction ID ready when you contact us.

Live Chat Open the chat widget inside your account dashboard. Available during operational hours for account and data queries, including DANA and OVO transaction references.
Email Support Send a data request or privacy question to our support address listed on the contact page. Include your registered email so we can verify your identity before acting.
Account Settings Some data preferences — such as marketing communications — can be adjusted directly inside your account settings without contacting support first.

Common Questions About Your Privacy on duit11

These are the questions we actually get about how personal data is handled. If yours is not here, contact us through live chat or email and we will respond directly.

We share data only with the payment processors that complete your DANA, OVO, or GoPay transactions, and where local law in eligible regions requires disclosure. We do not sell personal data to advertisers.

Contact us via live chat or email with your registered account address. We will verify your identity and send you a summary of the data we hold within the timeframe confirmed at request.

Yes. Submit a deletion request through email or live chat. After identity verification, personal records not subject to a legal retention obligation are removed from active systems.

We log the transaction reference number and wallet identifier your payment app generates. We never store your e-wallet PIN, password, or full account credentials at any point.

Session cookies keep you logged in during your visit. Functional cookies remember your wallet choice across a session. You can disable non-essential cookies through your browser without losing account access.

We retain account and transaction data while your account is active and for the period any applicable law in your eligible region requires. Data is not held beyond those limits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.